Bengt Klefsjo

Quality from Customer Needs to Customer Satisfaction  Bo Bergman Bengt Klefsjo Häftad. Studentlitteratur AB, 2010-03 ISBN 9789144059426     Quality: From Customer Needs to Customer Satisfaction  Bo Bergman Bengt Klefsjo Paperback. McGraw-Hill College, 1994-10-01 ISBN 9780077090166