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Contact Center 52 Success Secrets - 52 Most Asked Questions On Contact Center - What You Need To Know
Aaron Becker
Paperback. Emereo Publishing 2014-01-27.
ISBN 9781488526497
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Förlagets beskrivning
There has never been a Contact Center Guide like this.
It contains 52 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Contact Center.
A quick look inside of some of the subjects covered: Call centre, Virtual queue - Impact, Dialer - Preview, Avaya Recognition, Virtual queue - Comparison of queuing options, Medallia, List of video telecommunication services and product brands - Videoconferencing hardware systems meant for the deaf, hard-of-hearing, telemedical and other institutional services, SCXML - Implementations, Cisco Career Certifications - Voice/Collaboration, Empirix - Company history, CCNA Security - Voice/Collaboration, Call centre - Varieties, Contact centre (business) - Outsourced Contact Centres, Arena (software) Commercial software editions, Education in New Zealand - Private Training Establishments, Telus - Telus International, Mobile local search - Service providers, Avaya Applications, Interactive Voice Response - Outsourcing vs. Contact Center automation, Universal Queue - Benefits, Natural Predictive Dialing - Benefits, Oki Electric Industry - Recent products, Bessemer Venture Partners, Medallia Capabilities, Automatic Call Distribution, Interactive Voice Response - Unified Communications in the SIP Contact Center, Virtual queue - FIFO|First In, First Out Queuing vs. Scheduled Queuing, Empirix - Publications and research, Computer telephony integration - History and main CTI technologies, Advance Info Service - Subsidiaries, Empirix - Technology, and much more
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Contact Center 52 Success Secrets
Bokrecensioner » Contact Center 52 Success Secrets - 52 Most Asked Questions On Contact Center - What You Need To Know
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