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Services Management and Marketing: Queueing Theory, Service Mark, Service, Software as a Service, Service System, Service Science
Paperback. Books LLC 2010-05-21.
ISBN 9781156600825
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Förlagets beskrivning
Purchase includes free access to book updates online and a free trial membership in the publisher's book club where you can select from more than a million books without charge. Chapters: Queueing Theory, Service Mark, Service, Software as a Service, Service System, Service Science, Management and Engineering, Shared Services, Quality, Service Dominant Logic, Customer Experience, Managed Services, Service Economy, Application Service Provider, the Experience Economy, Sbs World Service, Services Marketing, Integrated Customer Management, Customer Experience Systems, Service Climate, Internet Hosting Service, Managed Print Services, Integration as a Service, Employee Experience Management, Suggestion Box, Service Delivery Framework, Automated Attendant, Industrialization of Services Business Model, Service Recovery, Institute of Customer Service, Night Service, Service Provider, Business Service Provider, Uptime as a Service, Ip Managed Vas. Excerpt: An application service provider (ASP) is a business that provides computer-based services to customers over a network. Software offered using an ASP model is also sometimes called On-demand software or software as a service (SaaS ) . The most limited sense of this business is that of providing access to a particular application program (such as customer relationship management) using a standard protocol such as HTTP .The need for ASPs has evolved from the increasing costs of specialized software that have far exceeded the price range of small to medium sized businesses. As well, the growing complexities of software have led to huge costs in distributing the software to end-users. Through ASPs, the complexities and costs of such software can be cut down. In addition, the issues of upgrading have been eliminated from the end-firm by placing the onus on the ASP to maintain up-to-date services, 24 x 7 technical support, physical and electronic security and in-built support for business continuity and flexible working.The
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Services Management and Marketing: Queueing Theory, Service Mark, Service, Software as a Service, Service System, Service Science
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