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Managerial Competence within the Tourism and Hospitality Service Industries: Global Cultural Contextual Analysis (Routledge Advances in Management and Business Studies)
John Saee
Paperback. Routledge 2009-02-28.
ISBN 9780415488037
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Förlagets beskrivning
This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing.
Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism
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Managerial Competence within the Tourism and Hospitality Service Industries: Global Cultural Contextual Analysis
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