 |
|
Providing Quality in the Public Sector: A Practical Approach to Improving Public Service
Lucy Gaster
Paperback. Open University Pre 2003-03-01.
ISBN 9780335209552
|
|
|
|
Hitta bokens lägsta pris
|
Förlagets beskrivning
This book argues that if public services are to be 'reformed' or 'improved, ' achieving the best possible quality of service is essential.
It starts from the premise that citizens and users are the key 'stakeholders.' They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behavior to make this happen.
This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government.
Providing Quality in the Pubic Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector
Fler böcker av Lucy Gaster
Liknande böcker
Recensioner
Den här boken har tyvärr inte några recensioner ännu. Om du redan läst boken, skriv en recension!
Recensera boken
Skriv en recension och dela dina åsikter med andra. Försök att fokusera på bokens innehåll. Läs våra instruktioner för mer information.
Providing Quality in the Public Sector: A Practical Approach to Improving Public Service
Bokrecensioner » Providing Quality in the Public Sector: A Practical Approach to Improving Public Service
|
|
 |
|
|
|
|
