Customer service expectations and measures being undertaken to improve the overall quality of service delivery at the Department of Veterans Affairs and ... Congress, second session, June 12, 1996 United States For sale by the U.S. G.P.O., Supt. of Docs., Congressional Sales Office 2005-09-15. ISBN 9780160535765
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Customer service expectations and measures being undertaken to improve the overall quality of service delivery at the Department of Veterans Affairs and ... Congress, second session, June 12, 1996

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